While many cases have a 30-day warranty (if
they have one at all),
Musafia Italia S.n.c. warranties the quality of each Musafia Cremona
Italy case for as long as you own it, and this warranty is trasferrable should you
sell the case to another party. Should the case require repair due to defects of manufacture or
materials, we'll either repair or replace it - at our discretion - free
of charge except for shipping and eventual customs fees.
devices are guaranteed for one year from date of purchase unless local
consumer law provides otherwise.
Please note that, despite careful design and painstaking workmanship,
nothing lasts forever. For that reason, normal wear and tear is not
covered by this warranty, nor is damage owing to use, misuse or
accident. Case covers, handles, zippers, straps, buttons, locks and other components are
subject to wear and will eventually require replacement under
normal use. Accessory box illumination is subject to damage by mutes,
tuning forks, etc.
Kindly note that attempts to repair the case undertaken without our
written authorization will void the warranty. This warranty covers only
and exclusively the case itself and specifically does not cover the
instrument or bows within it. No other guarantees or liability are
implied or assumed, especially in case of accident. If at any time the case does not appear entirely
compatible with the protection of your particular instrument or bows,
due to size, shape, design, fit, clearances, materials, condition, or
any other factors, do not use the case.
Natural aging and use of the
case will eventually diminish the protection characteristics, especially
if the case is not subjected to our maintenance services when necessary.
Under NO circumstances must the case be modified in any way without our
written authorization. To do so will immediately void this warranty and
may place your instrument in danger.
As with any high-quality product, a certain amount of care is necessary
to ensure that a Musafia Cremona Italy case will last a long time. In
addition to following the
tips suggested on this website, it is essential for the
safety of the instrument that the case is inspected periodically for
wear, paying particular attention to the handles, lock, hinges, cover,
carrying straps and strap fixtures. If any worn, loose, or broken
components are noted, please stop using the case and contact us
immediately for assistance. It is the user's responsibility to
contact us to this regard within a reasonable time, in any event not
exceeding two months after discovery of the issue, as prescribed by EU
consumer protection law. Continued use of the case despite worn,
loose, or broken components may endanger your instrument and bows,
further damage the case, and will void this warranty.
While special care has been taken during design, testing, and
construction to enhance instrument safety, we cannot guarantee that in
case of accident your instrument will not be damaged. No Musafia case is
designed to offer instrument protection if checked in the baggage hold
of an airliner.
For questions or
requests for warranty service please
directly. Please DO NOT send us your case for service without first
making proper arrangements with our office.