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master violin and viola case maker

        

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Musafia Cremona Italy

Lifetime limited warranty information

                

 

While many cases have a 30-day warranty (if they have one at all), Musafia Italia S.n.c. warranties the quality of each Musafia Cremona Italy case for as long as you own it. Should it require repair due to defects of manufacture or materials, we'll either repair or replace it - at our discretion - free of charge except for shipping and eventual customs fees.

Please note that, despite careful design and painstaking workmanship, nothing lasts forever. For that reason, normal wear and tear is not covered by this warranty, nor is damage owing to use, misuse or accident. Case covers, handles, zippers, straps, buttons and other components are subject to wear and will eventually require replacement under normal use. Accessory box illumination is subject to damage by mutes, tuning forks, etc.

Kindly note that attempts to repair the case undertaken without our written authorization will void the warranty. This warranty covers only and exclusively the case itself and specifically does not cover the instrument or bows within it. No other guarantees or liability are implied or assumed, especially in case of accident. If at any time the case does not appear entirely compatible with the protection of your particular instrument or bows, due to size, shape, design, fit, clearances, materials, condition, or any other factors, do not use the case.

Under NO circumstances must the case be modified in any way without our written authorization. To do so will immediately void this warranty and may place your instrument in danger.

As with any high-quality product, a certain amount of care is necessary to ensure that a Musafia Cremona Italy case will last a long time. In addition to following the tips suggested on this website, it is essential for the safety of the instrument that the case is inspected periodically for wear, paying particular attention to the handles, lock, hinges, cover, carrying straps and strap fixtures.  If any worn, loose, or broken components are noted, please stop using the case and contact us immediately for assistance.  Continued use of the case despite worn, loose, or broken components may endanger your instrument and bows, further damage the case, and will void this warranty.

While special care has been taken during design, testing, and construction to enhance instrument safety, we cannot guarantee that in case of accident your instrument will not be damaged. No Musafia case is designed to offer instrument protection if checked in the baggage hold of an airliner.

For questions or requests for warranty service please contact us directly. Please DO NOT send us your case for service without first making proper arrangements with our office.

    

Please note that our warranty services are limited to the original purchaser who purchases the case from an Authorized Musafia Cremona-Italy Dealer. We may not be able to provide these services for cases purchased elsewhere, although in some circumstances and at our discretion, we may honor claims by after-acquirers of our product. If you would like to know if a particular dealer is an Authorized Musafia dealer, or have any other questions, please contact us and we will be happy to let you know.
 

 

   

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