While many cases have a 30-day warranty (if
they have one at all),
Musafia Italia S.n.c. warranties the quality of each Musafia Cremona
Italy case for as long as you own it. Should it require repair due to defects of manufacture or
materials, we'll either repair or replace it - at our discretion - free
of charge except for shipping and eventual customs fees.
Please note that, despite careful design and painstaking workmanship,
nothing lasts forever. For that reason, normal wear and tear is not
covered by this warranty, nor is damage owing to use, misuse or
accident. Case covers, handles, straps, buttons and other components are
subject to wear and will eventually require replacement even under
normal use. Accessory box illumination is subject to damage by mutes,
tuning forks, etc.
Kindly note that attempts to repair the case undertaken without our
written authorization will void the warranty. This warranty covers only
and exclusively the case itself and specifically does not cover the
instrument or bows within it. No other guarantees or liability are
implied or assumed, especially in case of accident. If at any time the case does not appear entirely
compatible with the protection of your particular instrument or bows,
due to size, shape, design, fit, clearances, materials, condition, or
any other factors, do not use the case.
Under NO circumstances must the case be modified in any way without our
written authorization. To do so will immediately void this warranty and
may place your instrument in danger.
As with any high-quality product, a certain amount of care is necessary
to ensure that a Musafia Cremona Italy case will last a long time. In
addition to following the
tips suggested on this website, it is essential for the
safety of the instrument that the case is inspected periodically for
wear, paying particular attention to the handles, lock, hinges, cover,
carrying straps and strap fixtures. If any worn, loose, or broken
components are noted, please stop using the case and contact us
immediately for assistance. Continued use of the case despite worn,
loose, or broken components may endanger your instrument and bows,
further damage the case, and will void this warranty.
While special care has been taken during design, testing, and
construction to enhance instrument safety, we cannot guarantee that in
case of accident your instrument will not be damaged. No Musafia case is
designed to offer instrument protection if checked in the baggage hold
of an airliner.
For questions or
requests for warranty service please
directly. Please DO NOT send us your case for service without first
making proper arrangements with our office.
note that our warranty services are limited to the original purchaser
who purchases the case from an Authorized Musafia Cremona-Italy Dealer.
We may not be able to provide these services for cases purchased
elsewhere, although in some circumstances and at our discretion, we may
honor claims by after-acquirers of our product. If you would like to
know if a particular dealer is an Authorized Musafia dealer, or have any
other questions, please contact us and we will be happy to let you know.